Privacy Rights Automation: General FAQ

Can I migrate/import historic requests from an old system into the OneTrust Privacy Rights Automation module?

Yes, importing historic requests is possible via the Import Historic Data Subject Request bulk import template.

For more information, see Importing Historic Requests Into OneTrust.

Does OneTrust support requests via a Toll-Free Number (per certain CPRA requirements)?

Yes, OneTrust offers a Toll-Free Number add-on for the Privacy Rights Automation module. If you are interested in adding this offering, please contact your Account Executive.

For more information, see OneTrust Toll-Free Number Solution FAQs.

Does OneTrust provide public APIs for the Privacy Rights Automation module?

Yes, OneTrust provides public APIs for the Privacy Rights Automation module.

For more information, see the developer portal API reference to view the full list of APIs.

Is it possible to receive summary reports instead of email notifications on every single request/subtask?

Yes, summary email notifications can be enabled in the Notifications section of the User Preferences menu. Once you enable the setting you can select the frequency at which you want to receive email notification summaries.

For more information, see Enabling Notification Summary Emails.

When I create a report in the Privacy Rights Automation module, why can't I filter by the Country or State fields?

This is the expected behavior. OneTrust considers the Country and State fields as encrypted personally identifiable information (PII). OneTrust does not currently allow the filtering of encrypted fields.

Why are my search results empty when I search the Request Queue for information in free text fields?

It is not possible to search for free text in the Request Queue. Data recorded in free text fields on requests is not searchable.

Is it possible to customize the message sent to end users when the link to verify their email has expired?

No, this message cannot be changed. You can customize the header and message sent to end-users when the request expires in the Request Expired Header and Request Expired Message fields, respectively, on the Web Form Customization screen, but these fields do not change the expired link message.