Using Advanced Search
Advanced Search allows users to search for specific keywords across all Answer Libraries. When you click Advanced Search on the Answer Libraries screen, the Search field appears where you can enter keywords for your search. The screen will then populate with results that match the search criteria. You can then filter the search results by the name of the Answer Library or the tag to quickly navigate to the respective question within the given Answer Library.
To search answer libraries
- On the QRA & Vendor Portal menu, select Answer Libraries. The Answer Libraries screen appears.
- In the Search filed, enter keywords for which you want to search and press Enter. The Advanced Search screen will then populate with Answer Library questions and answers that contain the words you entered.
- Select items on the Filter By pane to further sort the list of results by Answer Library name or tag. You can take additional actions on the Advanced Search screen, these actions are outlined in the next section.
Advanced Search Screen Actions
|
Action |
Result |
|---|---|
|
Click the blue question hyperlink. |
You are navigated to the Library Details screen where you can view the question details including the question, answer, supporting answer, internal notes, related tags, and more. |
|
Click View Answer Library. |
You are navigated to the Library Details screen where you can view all questions and answers in that specific Answer Library. |
|
Click See Entire Answer. |
The question is expanded to display the full answer. This option only appears if part of the question is hidden from view. |
|
Click See Less. |
The question is collapsed back to its original state. This option only appears if the question has been expanded. |