Managing Answer Library Tags

Manage answer library tags using the Tags tab on the Answer Libraries screen. The tag manager allows you to add, edit, and delete tags that help identify questions and answers in your answer library.

Tags can make it easier to sort through questions and answers in your answer libraries. They can also be utilized in the Search field. For example, you can search for Privacy tags in questions and answers during the auto-complete process. This makes it easier to find the questions or answers you are looking for.

To add tags

  1. On the QRA & Vendor Portal menu, select Setup > Answer Libraries. The Answer Libraries screen appears.

  2. Select the Tags tab.
  3. Click the Add New button. The Create Tag modal appears.


  4. Enter a name for the tag in the Name field.
    Tip:

    Best Practices & Expert Advice

    Your tag name should include distinct keyword(s) to help differentiate between tags. The tag names should be easily understood by users of any level.

    Always ensure you are adding tags to questions. You cannot filter by Tags unless there are questions attached.

  5. Click the Save button to add the new tag to the list of tags.


To edit tag details

You can edit the name of a tag after it has been created by editing the tag details.

  1. On the Tags tab, hover over the row for the tag in which you'd like to edit.
  2. Click the Context Menu icon.
  3. On the Context menu, select Edit Details. The Tag pane appears.


  4. Edit the name of the tag.
  5. Click the Save button to change the name of the tag.

To delete tags

You can permanently delete tags from your answer libraries.

  1. On the Tags tab, hover over the row for the tag in which you'd like to delete.
  2. Click the Context Menu icon.
  3. On the Context menu, select Delete. The Delete Tags modal appears.


  4. Click the Confirm button to permanently delete the tag. This action will remove the tag from all answer libraries and questions.