Managing Incident Web Form Settings

You can modify your incident web form general settings and language preferences to meet the needs of your organization. The settings selected will be applied to the specific web form.

To configure web form settings

  1. On the Incident Management menu, select Setup > Web Forms.

    The Web forms screen appears.

  2. Open the web form in which you'd like to configure settings.

    The Web form customization screen appears.

  3. Navigate to the Settings tab and enable your desired settings. For more information, see Incident Web Form Settings Screen Reference.
  4. Click the Save button.

Incident Web Form Settings Screen Reference



Field
Description
Name

Update the name of the web form, if needed.

Gilbert Hughes & Company

Update the root organization of the web form, if needed.

Enable Additional Languages

When enabled, additional web form languages can be selected from the Translations tab.

For more information, see Configuring Multilingual Incident Web Forms.

Enable Attachment Upload

When enabled, allow users to attach up to 10 files on a web form that will appear on the Documents tab of the Incident Details screen.

Note:

Files that are uploaded to the web form are scanned for malware. If the scan fails, an error message appears, and the incident will not be submitted with files that failed the scan.

For more information, see Customizing an Incident Web Form.

Do you want to require an attachment?

When enabled, this requires users to attach a file on a web form that will appear on the Documents tab of the Incident Details screen.

Note:

Files that are uploaded to the web form are scanned for malware. If the scan fails, an error message appears, and the incident will not be submitted with files that failed the scan.