Using the Privacy Rights Automation Dashboard
You can leverage the DSAR Dashboard to gain an executive-style overview of the request queue and details. Each section displays different metrics and details about the requests in the Privacy Rights Automation Queue.
Enable the New Dashboards setting to select between the default dashboard and custom dashboards. Once you copy a dashboard, you will be able to change your viewing selection here, as well as edit and configure the dashboard with widgets that meet your organizational and business needs.
For more information on dashboard configuration, see Creating Dashboards. For more information on reporting and dashboards options available to the module, see Reporting Options for Privacy Rights.
Summary Metrics
The Summary Metrics section provides a general overview of the total number of requests received, the number of requests completed, the average number of days that it takes to complete the requests, and the average cost to resolve requests, based on tracked time.
The Average Time to Complete widget will be calculated using the total number of hours for completion based on submitted date and completed date. This means that for a request that has 2 days and a few hours left to complete, it would be represented by decimals as represented in the example below. Other examples:
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12 hours = 0.5 days
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6 hours = .24 days
Requests by Date
The Requests by Date section displays a linear visualization of the number of requests entered over the last twelve months.
You can hover over the specific dates to view the total number of requests submitted on that date.
Requests by Country
The Requests by Country section displays the locations from which requests have been received and the number of requests originating from each location. Hover over each highlighted country to view a brief summary of the requests from that region.
Requests by State
The Requests by Country section also allows you to capture and visualize requests for US state. Select United States from the Select View field to switch the map.
Hover over each highlighted state to view a brief summary of the requests from that state. Click a state to open the Requests screen and view that state's requests.
Requests by Request Type
The Requests by Request Type section organizes data subject access requests by the type of request selected in the Select request type(s) web form question. Requests with multiple types selected are represented in each applicable type.
You can hover over each request type to view the count of how many requests of that type have been submitted. Clicking the data bar will take you to a view of the Data Subject Request queue that has been filtered by the request type selected.
Requests by Subject Type
The Requests by Subject Type section organizes data subject access requests by the type of data subject selected in the I am a (an) web form question. Requests with multiple types selected are represented in each applicable type.
You can hover over each data subject type to view the count of how many requests of that type have been submitted. Clicking the data bar will take you to a view of the Data Subject Request queue that has been filtered by the data subject type selected.
Open Requests by Workflow
The Open Requests by Workflow section organizes unresolved requests by the workflow with which they're associated.
You can hover over each workflow to view the count of how many requests using that workflow have been submitted. Clicking one of the segments will take you to a view of the Requests screen filtered by that workflow.
Open Requests by Status
The Open Requests by Status section organizes unresolved requests by workflow stage.
You can hover over each status displayed in this section to view a count of how many requests are currently in that status. Clicking one of the segments will open a view of the Requests screen filtered by that status.