Reviewing the History of a Privacy Request

You can view an audit history of each request, showing the actions taken and changes made, as well as the user who made the changes. Additionally, you can track data subject activity to observe when a data subject last accessed the portal and if they downloaded any attachments.

To view the history of a request

  1. On the Privacy Rights Automation menu, select Requests. The Requests screen appears.

  2. Click on the name of the request you want to review. The Data Subject Request Details screen appears.

  3. Go to the History tab.
  4. Use the Sort icon button to change the order in which the history is displayed (ascending or descending). Click the Expand All or Collapse All button to expand and collapse all of the items in the request history. 


To track data subject activity

  1. On the Privacy Rights Automation menu, select Requests. The Requests screen appears.

  2. Click on the name of the request you want to review. The Data Subject Request Details screen appears.

  3. Go to the History tab.
  4. The log will show when the data subject last accessed the portal indicated by the Last Portal Access field values.


  5. When a data subject downloads an attachment posted by an internal user, the log will capture the date and time of the download.


  6. Additionally, the Data Subject Request Details will capture Last Portal Access date and time on the left side of the screen.


To track file actions in Result Summaries

  1. On the Privacy Rights Automation menu, select Requests. The Requests screen appears.

  2. Click on the name of the request you want to review. The Data Subject Request Details screen appears.

  3. Go to the History tab.
  4. The log will capture the following actions taken by users with files in Results Summaries:

    • File uploaded

    • File marked as reviewed

    • File deleted

    • File excluded

    • File downloaded