Auto-Rejecting Requests

You can auto-reject requests using conditional logic and automation rules to filter out irrelevant or unfounded requests. This allows privacy teams to reject requests automatically based on web form submissions instead of building complex integration workflows to achieve the same result.

Note:

Consumers whose requests are rejected will receive an automated email notification. For more information on email notifications, see Customizable Email Notification Templates.

Auto-Rejection Use Cases

  • Reject requests that aren't related or subject to CCPA

  • Reject requests that aren't applicable to your organization

To configure auto-rejection rules

  1. On the Privacy Rights Automation menu, select Setup > Web Forms. The Web Forms screen appears.

  2. Click on the name of a web form. The Web Form Customization screen appears.

  3. Go to the Rules tab.
  4. Click the Add Rule button to create a new rule.
  5. Enter a name and the conditions for the rule.
    Note:

    Click the Add button to include additional conditions for the rule.

  6. Enable the setting Auto-Reject Requests.
  7. Complete the fields. For more information, see Rule Customization Screen Reference .
  8. Click the Save button.
  9. Publish the web form to enable your changes.

Rule Customization Screen Reference



Field
Description
Response Template

Select a response template which identifies why the request was rejected.

Resolution

Enter a resolution for the rejected request.

Organziation

Enter the managing privacy team for this organization level.

Send Request Details Email

Enter a request approver who will receive the request details.