Confirming Emails During Request Intake

Users with the necessary permission can configure the web form's Email field with an additional confirmation feature that requires data subjects to re-enter their email. This is a helpful validation measure to ensure the submitted email is accurate and will serve as the primary point of contact during request fulfillment via the Privacy Portal.

To enable the Confirm Email setting

  1. On the Privacy Rights Automation menu, select Web Forms. The Web Forms screen appears.

  2. Select your desired web form. The Web Form Customization screen appears.

  3. Open the Form Fields drop-down, then click the Edit icon for the Email field.
  4. Turn on the Enable Confirm Email setting. Additional fields will populate for customization. For more information, see To customize the Confirm Email field.
  5. Click the Save Template button.

To customize the Confirm Email field

  1. After enabling the Confirm Email setting, you can customize the following elements:


    Field
    Description
    Label

    Enter description text for the field's title.

    Preview Text

    Enter text that will populate in the empty field to advise data subjects on what to enter here.

    Validation Error Message

    Enter an error message that will alert users if their emails do no match.

  2. Changes to the Label and Preview Text will appear in real-time in the web form preview.


  3. Click the Save Template button.