Managing Screening Result Matches

You can dismiss and confirm matches to records that have been screened by Dow Jones. The action of dismissing matches in the Third-Party Due Diligence module is known as false positive mitigation. False positive mitigation is directly related to the third-party risk attributes since the attributes are updated based on dismissed and confirmed matches.

When a match is dismissed, the risk attributes are removed and the record will no longer be monitored. When a match is confirmed, the flagged risks attributed will remain and the record will be monitored. OneTrust will send alerts via email and in-app notifications when a new risk is identified on a match. The alert will allow users to access a summary of newly surfaced risks.

Best Practice

Tip:

It is best practice to create screening-specific risks on the Risks tab of the Third-Party Details screen after users have already dismissed any false positive matches. For more information, see Using the Risk Library.

To dismiss a match

The monitoring of third-parties will continue until the match is dismissed for users who have monitoring enabled. Once the match is dismissed, it will be removed from ongoing monitoring.

  1. On the Third-Party Due Diligence menu, select Third-Parties.
    The Third-Parties screen appears.
  2. Click the name of the record in which you want to dismiss a match.
    The Third-Party Details screen appears.
  3. Navigate to the Screening Results tab.
  4. Select the check box for all of the records you would like to dismiss.


  5. Click the Dismiss Match button.
    Note:

    You can also access the Dismiss Match modal by clicking the Context Menu icon for the record you'd like to dismiss and selecting Dismiss Match.

    The Dismiss Match modal appears.

    Field
    Description
    Match Status

    View the current match status (Current Status) and the status that the match will be changed to once the match is dismissed (New Status).

    Reason Required

    Select the reason why the match is being dismissed.

    Comments

    Enter a brief description that provides more context as to why the match is being dismissed.

  6. Complete the required fields.
  7. Click the Dismiss Match button to permanently remove risks and terminate monitoring of the matched profile if monitoring is enabled.
    Important:

    The status of the record on the Screening Results tab will be updated to Dismissed. You can no longer take action on the record. The dismissed match will be retained for audit purposes. For more information about profile match statuses, see About Screening Results.

To confirm a match

  1. On the Third-Party Due Diligence menu, select Third-Parties.
    The Third-Parties screen appears.
  2. Click the name of the record in which you want to confirm a match.
    The Third-Party Details screen appears.
  3. Navigate to the Screening Results tab.
  4. Select the check box for all of the records you would like to confirm.
  5. Click the Confirm Match button.
    Note:

    You can also access the Confirm Match modal by clicking the Context Menu icon for the record you'd like to dismiss and selecting Confirm Match. For more information about profile match statuses, see About Screening Results.

    The Confirm Match modal appears.

    Field
    Description
    Match Status

    View the current match status (Current Status) and the status that the match will be changed to once the match is confirmed (New Status).

    Comments

    Enter a brief description that provides more context as to why the match is being confirmed.

    Add Files

    Select documents you would like to link to the record.

    Note:

    This option is only available when confirming the match for a single record.

  6. Complete the fields, if needed.
  7. Click the Confirm Match button.
    Important:

    The status of the record on the Screening Results tab will be updated to Confirmed Match. You can dismiss a match after it has been confirmed. For more information about profile match statuses, see About Screening Results.

To export screening results as a PDF

You can export your screening results as a PDF document.

  1. Navigate to Third-Party Due Diligence and select Third-Parties.

  2. Click the name of the record in which you want to to export screening results. The Third Party Details screen appears.

  3. Navigate to the Screening Results tab.

  4. Click the Context menu icon on a listed record where you would like to export the results, then select Export as PDF.



    Additionally, you can click record's profile ID name. The Screening Results Details screen appears. Click the Context menu, then select Export as PDF.



  5. On the Export Screening Result modal, click the Download button.

    The results will download to your device as a PDF.