Overriding Data Subject Consent Using Hard Opt-Out

You can prevent the processing of a data subject’s consent by using the Hard Opt-Out setting. Using Hard Opt-Out for a data subject overrides any consent given by the data subject for one or more purposes to Hard-Opted Out status. Setting this status for a data subject may be necessary to comply with legal or contractual obligations, such as meeting requirements to protect vulnerable individuals or preventing the processing of personal data for marketing age gated products and services.

Note:

Once a data subject's consent status for a purpose is set to Hard Opted-Out and the data subject tries to give consent to the purpose, a transaction will be created to record that they tried to give consent, but the status of the purpose will remain Hard Opted-Out.

To enable the Hard Opt-Out setting

Note:

You must first enable the Enable Hard Opt-Out of Purposes setting within Global Settings in order to hard opt-out of purposes on behalf of a data subject.

  1. Click the gear icon in the upper right-hand corner to access Global Settings.
  2. On the Global Settings menu, select Consent > General. The Consent Settings screen appears.

  3. Turn on the Enable Hard Opt-Out of Purposes setting.
  4. Click the Save button.

To hard opt-out of individual purposes

  1. On the Universal Consent & Preference Management menu, select Data Subjects > Profiles. The Data Subjects screen appears.

  2. Click the link in the Data Subjects column for the data subject for whom you want to hard opt-out of purposes. The Data Subject Details screen appears.

  3. Navigate to the Purposes tab. The Purpose Summary section appears.

  4. Select a purpose for which you want to hard opt-out on behalf of the data subject, and click the Context Menu icon.
  5. On the Context menu, select Hard Opt-Out. The Hard Opt-Out modal appears.


  6. In the Reason field, enter a note explaining why you are performing a hard opt-out for the purpose on behalf of a data subject.
    Note:

    If the Use Defined Reasons setting is enabled, select a predefined reason for the change in the Select Reason field. Providing a reason is optional unless the Make Reason Notes Required setting in Global Settings is enabled.

  7. Click the Confirm button.

To hard opt-out of all purposes

  1. On the Universal Consent & Preference Management menu, select Data Subjects > Profiles. The Data Subjects screen appears.

  2. Click the link in the Data Subjects column for the data subject for whom you want to hard opt-out of purposes. The Data Subject Details screen appears.

  3. Navigate to the Purposes tab. The Purpose Summary section appears.

  4. Click the Hard Opt-Out for All button. The Hard Opt-Out for All modal appears.


  5. In the Hard opt-out all future purposes field, perform one of the following actions:

    • Select the check box to automatically set the status for any new purposes for which the data subject tries to give consent as Hard Opted-Out.

    • Leave the check box blank to allow the data subject to consent to new purposes.

  6. In the Reason field, enter a note explaining why you are performing a hard opt-out for the purpose on behalf of a data subject.
    Note:

    If the Use Defined Reasons setting is enabled, select a predefined reason for the change in the Select Reason field. Providing a reason is optional unless the Make Reason Notes Required setting in Global Settings is enabled.

  7. Click the Confirm button.

To manage hard opt-out for individual purposes

  1. On the Universal Consent & Preference Management menu, select Data Subjects > Profiles. The Data Subjects screen appears.

  2. Click the link in the Data Subjects column for the data subject for whom you want to manage purposes in Hard Opt-Out status. The Data Subject Details screen appears.

  3. Navigate to the Purposes tab. The Purpose Summary section appears.

  4. Select a purpose for which you want to manage the Hard Opted-Out status for the data subject, and click the Context Menu icon.
  5. On the Context menu, select Change to Withdraw. The Change to Withdraw modal appears.


  6. In the Reason field, enter a note explaining why you are changing the Hard Opted-Out status for the purpose to Withdrawn.
    Note:

    If the Use Defined Reasons setting is enabled, select a predefined reason for the change in the Select Reason field. Providing a reason is optional unless the Make Reason Notes Required setting in Global Settings is enabled.

  7. Click the Withdraw button. Once processing is complete, the data subject can then be opted-in to the purpose again.

To manage hard opt-out for all purposes

If a Hard Opt-Out has been performed for all purposes on behalf of a data subject, you can access the Manage Hard Opt-Out modal to change the status of all the purposes to Withdrawn at one time. Changing the status back to Withdrawn will allow the data subject to be opted-in to the purposes again.

Note:

The Manage Hard Opt-Out button only appears if the data subject has been opted-out of all purposes of processing.



  1. On the Universal Consent & Preference Management menu, select Data Subjects > Profiles. The Data Subjects screen appears.

  2. Click the link in the Data Subjects column for the data subject for whom you want to manage purposes in Hard Opt-Out status. The Data Subject Details screen appears.

  3. Navigate to the Purposes tab. The Purpose Summary section appears.

  4. Click the Manage Hard Opt-Out button. The Manage Hard Opt-Out modal appears.


  5. In the Change existing purposes to withdraw field, perform one of the following actions:

    • Select the check box to change all existing purposes set with the Hard Opt-Out status to Withdrawn. This will allow the data subject to be opted-in to the purposes again. Skip to step 7.

      Note:

      The Hard opt-out all future purposes check box will become unavailable when this check box is selected.

    • Leave the check box blank if you are modifying the Hard opt-out all future purposes selection. Proceed to step 6.

  6. In the Hard opt-out all future purposes field, perform one of the following actions:

    • Select the check box to automatically set the status for any new purposes for which the data subject tries to give consent as Hard Opted-Out.

    • Leave the check box blank to allow the data subject to consent to new purposes.

  7. In the Reason field, enter a note explaining why you made the respective change.
    Note:

    If the Use Defined Reasons setting is enabled, select a predefined reason for the change in the Select Reason field. Providing a reason is optional unless the Make Reason Notes Required setting in Global Settings is enabled.

  8. Click the Confirm button.

To configure hard opt-out display options for Trust Centers

Purposes with hard opt-out statuses can be locked or hidden from view.

These settings apply to the Trust Center only, for the selected purpose only. The preference center options can be configured in the Branding tab

  1. On the Universal Consent & Preference Management menu, select Purposes. The Standard Purposes tab on the Purposes screen appears.

  2. Click the link in the Name column for the purpose you want to edit. The Purpose Details screen appears.

  3. Click the Create New Version button.
  4. On the Details tab, configure the Display option field in the Hard opt-out section as Hide or Lock.

    • Locked purposes require a Message.



  5. Click the Save button.