Universal Consent & Preference Management FAQ

Yes. You can contact your OneTrust Consultant to submit a request to access your receipt storage. Your OneTrust Consultant will then contact the respective OneTrust Product Team to process the request and provide you with the access key so that you can download and review your data. For more information, see Extracting Consent Receipts from the Application.

Yes. This is supported in the Stream Consent Receipts import template by adding the "dsDataElements":{} attribute to the list of payloads, as needed. Data elements and transactions should be uploaded separately when utilizing other import templates.

Yes. You can delete data subject records and all associated transactions from the application. But note that deleting a data subject record will remove all transactions, purpose consent profiles, data subject identifiers, and data elements associated with that data subject.

Data subject deletion can be performed using the Delete Data Subjects API or in the application. For more information on this procedure, see Deleting Data Subject Records.

When a data subject record is deleted, the history of the number of data subject records deleted, the date of deletion, and the user that completed the action is retained. You can view this history by clicking the View Activity button on the Data Subjects screen.

You can delete Purposes from a data subject profile in instances where the record was added incorrectly and should not exist. Deleting Purposes from a data subject profile will delete all underlying transactions but will retain the receipt. In addition, a record of the deletion will appear on the User Activity tab.

Yes. The Set Magic Links as Single Use setting configures magic links to expire after being accessed. If enabled, the Magic Link Recycle Rate (Months) setting will disappear.

The recommended file format will vary based on the import template, as detailed below:

• Use .csv format for the Create / Update Data Subject Consent import template

• Use .xlsx for the Create Historic Data Subject Consents and Create/Update Consent Data Subjects import templates

• Use .jsonl or jsonl.gz for the Stream Consent Receipts import template

If you are using bulk import templates, the traffic will be processed at 3.3k - 4.1k records per minute. Data subject profiles are known to take longer to complete due to the size and amount of data elements that need to be processed.

Yes. You can disable a Collection Point to temporarily or permanently stop the generation of receipts. This provides additional security and a way to retire a Collection Point that is no longer needed. For more information, see Disabling and Enabling a Collection Point.

You can test end-to-end Collection Point workflows by creating receipts using test data subjects, which can help you evaluate and adjust the Collection Point configuration before publishing.