Adding a Generic Section

Generic sections like Hero banners, Section headers, Quotes, Footers, Contact us, and FAQs help you create a polished portal user interface. If you prefer a more flexible layout, you can use Text blocks instead for a free-form style. By adding these sections to your Trust Center you can maintain brand consistency, enhance usability, and focus more on delivering unique value. Use these components to streamline the design ensuring a cohesive user experience.

To add a generic section

  1. On the Trust Center menu, select Portals. The Trust Center portals screen appears.

  2. Click the link in the Portal column for the Trust Center that you want to build.
  3. Navigate to the Builder tab.
  4. Click the Add section button. The Add section modal appears.

  5. Select the section that you want to add to the page.
  6. Click the Add section button. Your new generic section is added to the Builder tab.


  7. Complete the fields, as necessary. The preview on the right will update each time you click the Save button.
  8. To prevent losing your work, the Save Changes modal appears if you forget to save or try to navigate to a different screen. Click Cancel to go back and save your changes or select Discard Changes to discard your recent edits.


  9. Click the Publish button when you are ready to publish and make your changes publicly available. The Publish modal appears.


  10. Click the Publish button. Your Trust Center is published with the latest updates.
  11. The Successfully published modal appears. Click the Copy Link or the Test button to navigate to the Trust Center that is now live.


Screen References

Hero



A Hero section is the first thing visitors see when they land on your Trust Center. It often contains a large background image, a headline, and a introductory message that conveys relevant information. Including a Hero section will help you to grab user's attention, encouraging your audience to continue exploring the range of possibilities within your portal.



Desktop view

Mobile view
Field
Description
Title

This is the main headline. Keep it short and impactful!

Subtitle

A brief supporting message that explains the value or purpose of your Trust Center.

Image

A visual that represents your brand.



Note:

Accepted formats are .png, .jpg, and .jpeg. Maximum size is 500 KB.

Note:

You can preview your Trust Center in both desktop and mobile views to ensure a seamless experience for users across all devices.

Section header



A Section header is useful to introduce and organize information in your Trust Center. It enhances readability highlighting key topics, making it easier for users to navigate and understand the structure of the portal.



Field
Description
Section header

Use this to introduce a new section of your Trust Center. It should be clear and relevant to the content that follows.

Quote



You can use the Quote section to include a motivational message or an inspirational quotation from your business. If you want to resonate with your audience, add this section to your portal to reinforce your values and brand identity.



Field
Description
Name

The full name of the person being quoted.

Job title

Their professional role or position.

Message text

The quote or testimonial. Keep it concise and authentic.

Profile image

Use this field to upload a photo of the person (optional).

FAQs



FAQs (Frequently Asked Questions) play an important role in websites and applications. You can build this section in your Trust Center to address the most typical questions users might have offering them a self-serve experience with immediate answers.



Field
Description
Title

A heading for your FAQs section, such as “Frequently Asked Questions.”

Question #

The question your users are likely to ask.

Use the Add icon to add your questions and the Remove icon to delete them.

Answer #

A clear, helpful response to the question.

Use the Add icon to add your answers and the Remove icon to delete them.

Contact us



The Contact Us section offers you the possibility to include a direct line of communication for your Trust Center. Here, you will be able to list your phone numbers and add branded content images, providing clear and accessible contact information to help you build trust with your audience.



Field
Description
Title

A heading like “Contact Us” or “Need Help?”

Body text

A short message inviting users to reach out for support or inquiries.

Phone number

A valid contact number with country code if applicable.

Image

Optional visual to support the section.

Note:

Accepted formats are .png, .jpg, and .jpeg. Maximum size is 500 KB.



You can include a Footer at the bottom of your Trust Center to share additional contact details, emails, resources, and URLs. You can also add legal disclaimers and copyright notices. The Footer section will help your audience navigate your page, eliminating the need to scroll back to the top of the page.



Field
Description
Title

The main heading for your footer, such as your company name or slogan.

Display text (1)

The visible text for a link or contact method.

Link or email (1)

The URL or email address the display text should point to.

Add link

Click the Add link button to include additional links to your footer.

Note:

You can create up to 10 new Display text (#) and Link or email (#) entries.

Add column

Click the Add column button to add an additional footer to your Trust Center. Another column is created with new Title, Display text (1), Link or email (1), and Add link fields.

Note:

You can create up to 10 new columns.

Text block



Text blocks are the part of your portal that contain a considerable amount of text, often used to convey detailed information. For example, you can add Text block sections to your Trust Center to broadcast your strategy as a business, providing users with complex information with a simple and appealing approach.

Note:

The maximum character limit for a text block is 3,000. If you are using the "code view", the total character limit (including those in the code view) is 4,000.



Field
Description
View you content as card

Enable this setting to display the text block as a card.

Text box

A paragraph of text to provide context, explain a feature, or share a message.

Tip:

You can add data elements with placeholders character {} to the text box content to personalize the end user experience.

Data elements display dynamically based on the value configured for the data subject (for example, name or email can be added as {Name} or {Email}). The data element values that correspond to the data subject will display upon login. If a specified element is not available for the data subject, the text for that element will display as blank in the text box.

For more information on data elements, see Managing Data Elements.

Hint text

Enter tooltip text to display when end users hover over the hint icon. Hints describe or provide context on the text block's content.



Hint label

Enter the text that displays next to the hint icon on the text block.