Configuring Multilingual Incident Web Forms

Note:

Multilingual web forms are currently available for customers with an Advanced, Enterprise, and Trial license.

You can configure which languages are available for respondents to view and respond to incident web forms. To use this feature, you must activate the Enable Additional Languages setting in the Incident Management module. Leveraging this setting streamlines localization and allows for greater control and accuracy when configuring web forms across multiple languages.

The default language of the web form can be changed once the respondent opens the form.



To activate the Enable Additional Languages setting

Note:

Only web form admins with the Incident Multi-Lingual Web Forms permission will be able to view the Enable Additional Language setting to create multi-lingual web forms.

  1. On the Incident Management menu, select Web Forms.

    The Web Forms screen appears.

  2. Click the Edit button for the web form in which you would like to enable the setting.

    The Web Form Customization screen appears.

  3. Select the Settings tab.
  4. Activate the Enable Additional Languages setting.

    Enable Additional Languages setting toggled on in the Web Form Customization Settings tab.
  5. Click the Save button.

To manage web form languages

The admin can change the default language so that when the respondent opens the web form, it automatically opens in the default language selected by admin. The respondent can still change it to any other language.

  1. On the Incident Management menu, select Web Forms.

    The Web Forms screen appears.

  2. Click the Edit button for the web form in which you would like to manage languages.

    The Web Form Customization screen appears.

  3. Select the Translations tab.
  4. Click the Manage Languages button.

    The Manage Languages modal appears.


    Manage Languages modal showing available languages for the web form.
  5. Select the languages in which you would like to translate the web form.
  6. Click the Save button.

To add web form text translations

You can currently add translated text for the following items on the incident web form:

Note:

Form field translations must be managed within the Attribute Manager. For more information, see Managing Incident Attributes.

  • Welcome Text

  • Header Text

  • Footer Text

  • Thank You Page

  • Submit Button Text

  1. On the Incident Management menu, select Web Forms.

    The Web Forms screen appears.

  2. Click the Edit button for the web form in which you would like to add translations.

    The Web Form Customization screen appears.

  3. Select the Translations tab.
  4. Select a language from the Target Language selection menu.

    Target Language selection menu on the Translations tab of the Web Form Customization screen.
  5. Make changes as needed to customize the web form translations.
  6. Click the Save Translations button.