Auto-Populating Incident Details in Email Templates Using Dynamic Variables

You can auto-populate incident details using dynamic variables when communicating with users using pre-configured OneTrust email templates. The body or subject line of the email template can be customized with these variables. In the Incident Management module, you can use dynamic variables to customize incident emails sent via automation rules, workflow stage rules, and email templates in Global Settings.

Supported Template Variables

Note:

Removing the underscore or reformatting the variable name in any way will cause it to fail.

Variable

Variable Description

Variable Name

Incident Date Reported

The date and time in which the incident was reported.

__IncidentDateReported__

Deadline Date

The date and time in which the incident must be completed.

__DeadlineDate__

Incident ID

The associated incident integer ID.

__IncidentID__

Incident Name

The name of the incident.

__IncidentName__

Incident Description

A brief description that describes the incident.

__IncidentDescription__

Organization

The organizational group that is responsible for the incident.

__Organization__

Incident ID Hyperlink

A hyperlink on the Incident ID that will navigate users to the incident record.

__IncidentIDHyperlink__

Note:

This variable can only be used in the body of the notification email.

Incident Name Hyperlink

A hyperlink on the Incident Name that will navigate users to the incident record.

__IncidentNameHyperlink__

Note:

This variable can only be used in the body of the notification email.