Adding Incident Types

You can customize which incident types are available to select from when adding a new incident to your register by adding, activating, and deactivating incident types.

To add an Incident Type

  1. On the Incident Management menu, select Setup > Incident Types.

    The Incident Types screen appears.

  2. Click the Add New button.

    The Add Options modal appears.


    Add Options modal showing fields for configuring a new incident type.
  3. Enter the name of the incident type you want to add.
  4. Click the Add button.
  5. Click the Save Attribute button.

To deactivate an Incident Type

  1. On the Incident Management menu, select Setup > Incident Types.

    The Incident Types screen appears.

  2. Hover over the incident type you want to deactivate until the Context Menu icon appears.
  3. Click the Context Menu icon.
  4. On the Context menu, select Deactivate.

To activate an Incident Type

  1. On the Incident Management menu, select Setup > Incident Types.

    The Incident Types screen appears.

  2. Hover over the incident type you want to activate until the Context Menu icon appears.
  3. Click the Context Menu icon.
  4. On the Context menu, select Activate.