Adding Attribute Value Options to Incident Attributes

You can add attribute value options when creating custom incident attributes to further describe the nature of an incident. Attribute values apply when an attribute field requires a single or multi-select response.

To add attribute value options

  1. On the Incident Management menu, select Setup > Attribute Manager.

    The Attribute manager screen appears.

  2. Click the Create attribute button.

    The Add attribute modal appears.


    Add attribute modal showing fields for configuring a new incident attribute
  3. Complete the required fields and other fields as needed.
    Note:

    If the Allow other setting is disabled and a user enters a custom value, that value is not recognized or stored. The form can still be submitted, but any manually entered values that do not match the configured options are ignored.

    As a result, no value appears in the created incident.This is the expected behavior and is consistent with attribute validation in other areas, such as the Incident details screen.

  4. In the Response type field, select Single select or Multi select.
    The Add new options fields appear.
  5. Add custom or system list options that users will select to describe the incident attribute.

    Add new options section showing fields to add custom or system list options for the incident attribute
  6. Click the Save button.

To add additional attribute value options

  1. On the Attribute Manager screen, select a single select or multi-select attribute.

    The Attribute Details screen appears.

  2. Click the Add Options button.

    The Add Options modal appears.

  3. Add a new option, then click the Save button. The new value will appear in the Active Options block.

    Add Options modal showing the Active Options list with a newly added value.

To edit existing attribute value options

  1. Select an attribute from the Attribute Manager screen.

    The Attribute Details screen appears.

  2. On the Options tab, hover over an attribute in the Active Options block to reveal the Context menu.
  3. Click the Context menu icon.
  4. Click Edit Option to edit the attribute option as needed.

    Edit Option dialog showing fields for modifying an attribute value option.
  5. Click the Submit button.

To deactivate attribute value options

  1. Select an attribute from the Attribute Manager screen.

    The Attribute Details screen appears.

  2. On the Options tab, hover over an attribute in the Active Options block to reveal the Context Menu .
  3. Click the Context Menu icon.
  4. Click Deactivate to move the option value to the Inactive Options block.

    Context menu for an active attribute option showing the Deactivate command

To activate attribute value options

  1. Select an attribute from the Attribute Manager screen.

    The Attribute Details screen appears.

  2. On the Options tab, hover over an attribute in the Inactive Options block to reveal the Context Menu .
  3. Click the Context Menu icon.
  4. Click Activate to move the attribute value option to the Active Options block.

    Activate an inactive attribute value option from the context menu to move it to the Active Options block.

To view attribute value option activity history

  1. Select an attribute from the Attribute Manager screen.

    The Attribute Details screen appears.

  2. On the Options tab, hover over an attribute to reveal the Context menu.
  3. Click the Context menu icon.
  4. Click View Activity to view the activity for attribute option changes for all active or inactive multi select and single select attribute options.

    Activity history dialog showing attribute option changes for multi-select and single-select attributes.