Rejecting a Request

You can reject a request and send an explanation of the rejection to the data subject.

To reject a request

  1. On the Privacy Rights Automation menu, select Requests. The Requests screen appears.

  2. Select the Context Menu icon in the row for the request you want to extend.
  3. On the Context menu, select Reject. The Reject Request modal appears. 


  4. In the Resolution (Internal) field, select the reason for rejecting the request.
    Note:

    To edit or add custom resolutions to the list, see Requesting Custom Resolutions or contact OneTrust Support.

    Enter a message to the data subject in the Comments field. This message will sent to the data subject using the secure Privacy Portal to explain why the request has been rejected. 

    Select the Mark as internal comments check box if you want to reject the request without notifying the data subject.

    Note:

    This reason is displayed internally and will not be provided to the data subject.



  5. Click the Reject button.