Pausing and Resuming a Request Deadline

Using Privacy Rights Automation, you can pause the deadline (or "stop the clock”) for an active DSAR request for enhanced compliance with ICO guidance. When additional clarifying information is needed from a data subject, you can pause the request deadline until that information is received. This effectively will pause the number of days left on the deadline countdown until the data subject responds.

To pause a request

  1. On the Privacy Rights Automation screen, click Requests. The Requests screen appears.

  2. Select the name of a request you want to pause. The Request Details screen appears.

  3. Select the Context Menu icon in the header. The Context menu appears.

  4. On the Context menu for the request, select Pause Deadline.The Pause Deadline modal appears.


  5. Enter a comment. 
  6. Click the Pause button.

To resume a request

  1. On the Privacy Rights Automation screen, click Requests. The Requests screen appears.

  2. Select the name of a paused request you want to resume. The Request Details screen appears.

  3. Select the Context Menu icon in the header. The Context menu appears.

  4. On the Context menu for the request, select Resume Deadline.The Resume Deadline modal appears.

  5. Enter a comment. 
  6. Click the Resume button.

To view deadline details on the Requests list screen

You can configure the request queue to display columns for Additional Statuses and Days Paused.

The Additional Statuses column displays Paused when the request has been paused.

The Days Paused column displays the length of time since the request was paused in single-day increments.

  1. On the Privacy Rights Automation screen, click Requests. The Requests screen appears.

  2. Click the Column Selector icon . The Column Selector modal appears.

  3. From the Disabled list, select the Days Paused and/or Additional Statuses columns.
  4. Use the arrow keys to move the selected columns into the Active list.


  5. Click the Save button.