Recent Activity Indicator in Request Queue

Overview

The Recent Activity Indicator assists users in easily identifying the requests with new response(s) from the Data Subject. This feature will give users the ability to track, manage, and prioritize requests that have been commented on by the data subject and presented as unread.

To locate the recent activity indicator

Methods to remove the recent activity indicators

There are several methods users can remove the Recent Activity Indicator. One method is when a DSAR approver responds to data subject through public comment, the indicator will be removed automatically.



Another method is by opening the request itself and accessing the Context menu icon. Select the Mark as Read option. Examine the steps below:

Note:

This is typically used for making an individual request "Mark as Read".

  1. Once on the Requests screen, select the request you wish to Mark as Read.

  2. Select the Context menu icon.

  3. Select the Mark as Read from the selection menu.



  4. Click the Confirm button.



You can remove the Recent Activity Indicator by marking the request as Mark as Read in bulk. This removes the Recent Activity Indicator and detaches the request from being display in the Attention Required Saved Views queue. Examine the steps below:

  1. On the Requests screen, select multiple checkboxes located next to the Recent Activity Indicator.



  2. Click the Context Menu icon on the highlighted banner.

  3. Select Mark as Read on the selection menu. The Mark as Read model appears.



  4. Click the Confirm button.

To change requests to mark as unread

The functionality will assist DSAR approvers in manually flagging the requests that need more attention. Once the request is Mark as Unread, the recent activity indicator will be added to the request.

  1. Once on the Requests screen, select the request you wish to Mark as Unread.
  2. Select the Context menu icon.
  3. Select the Mark as Unread from the selection menu.


  4. Click the Confirm button.


Mark requests in bulk

You can mark requests as unread in bulk. By marking the request as Mark as Unread, the Recent Activity Indicator will be added to the requests selected and can be seen in the Attention Required saved view.

  1. On the Requests screen, select multiple checkboxes of requests that do not have the Recent Activity Indicator.


  2. Click the Context Menu icon on the highlighted banner.
  3. Select Mark as Unread on the selection menu. The Mark as Unread model appears.


  4. Click the Confirm button.

To make "Attention Required" the default view

The new Attention Required view will only list the requests with Recent Activity Indicators.

  1. On the DSAR module, select the Requests menu option.
  2. Select the Saved Views option and select Manage Views button.


  3. Select Attention Required option in the My Default View selection menu.
  4. Click the Save button.