Adding Comments to Requests

You can add comments to communicate with and provide information to other members of your organization about a specific data subject request.

To create a public comment

  1. On the Privacy Rights Automation menu, click Requests. The Requests screen appears.

  2. Click on a request. The Data Subject Request Details screen appears.

  3. Navigate to the Activity > Public tab.
  4. Use the text editor to write public comments, select and modify response templates, and upload attachments related to the data subject request.


    Note:

    If you delete an attachment on a Public Comment, this change will also be reflected in the Privacy Portal and the Data Subject will no longer have access to the attachment.

  5. Click the Reply button, or use the dropdown to select Reply as Completed.
    Note:

    When you select Reply as Extended or Reply as Rejected, the requester-facing comment is taken from the corresponding modal. Attachments added in the Comment text box are not included with the response. To share documents with the requester, submit the response first, then share the attachments separately.

To create an internal comment

  1. On the Privacy Rights Automation menu, click Requests. The Requests screen appears.

  2. Click on a request. The Data Subject Request Details screen appears.

  3. Navigate to the Activity > Internal tab.
  4. Use the text editor to write internal notes, modify response templates, and upload attachments related to the data subject request.
    Note:

    These notes are for internal use only and will not appear in the Privacy Portal.



  5. Click the Post button.

To translate comments

For more information on enabling OneTrust's AI features, see Managing AI Features in the OneTrust Platform.

Important:

The AI Translation for Comments feature is available for customers with solution packaging only.

  1. On the Privacy Rights Automation menu, click Requests. The Requests screen appears.

  2. Click on a request. The Data Subject Request Details screen appears.

  3. Navigate to the Activity > Internal or Activity > Public tab.
  4. Click the Translate to link next to a comment to translate it into the current session language


    Table 1. Available Languages

    Language Code

    Language Name (Original)

    Language Name (English)

    af

    Afrikaans

    Afrikaans

    am

    አማርኛ

    Amharic

    ar

    العربية

    Arabic

    as

    অসমীয়া

    Assamese

    az

    Azərbaycan

    Azerbaijani

    ba

    Bashkir

    Bashkir

    be

    беларуская

    Belarusian

    bg

    Български

    Bulgarian

    bho

    भोजपुरी

    Bhojpuri

    bn

    বাংলা

    Bangla

    bo

    བོད་སྐད་

    Tibetan

    brx

    बड़ो

    Bodo

    bs

    Bosanski

    Bosnian

    ca

    Català

    Catalan

    cs

    Čeština

    Czech

    cy

    Cymraeg

    Welsh

    da

    Dansk

    Danish

    de

    Deutsch

    German

    doi

    डोगरी

    Dogri

    dsb

    Dolnoserbšćina

    Lower Sorbian

    dv

    ދިވެހިބަސް

    Divehi

    el

    Ελληνικά

    Greek

    en

    English

    English

    es

    Español

    Spanish

    et

    Eesti

    Estonian

    eu

    Euskara

    Basque

    fa

    فارسی

    Persian

    fi

    Suomi

    Finnish

    fil

    Filipino

    Filipino

    fj

    Na Vosa Vakaviti

    Fijian

    fo

    Føroyskt

    Faroese

    fr

    Français

    French

    fr-CA

    Français (Canada)

    French (Canada)

    ga

    Gaeilge

    Irish

    gl

    Galego

    Galician

    gom

    कोंकणी

    Konkani

    gu

    ગુજરાતી

    Gujarati

    ha

    Hausa

    Hausa

    he

    עברית

    Hebrew

    hi

    हिन्दी

    Hindi

    hne

    छत्तीसगढ़ी

    Chhattisgarhi

    hr

    Hrvatski

    Croatian

    hsb

    Hornjoserbšćina

    Upper Sorbian

    ht

    Haitian Creole

    Haitian Creole

    hu

    Magyar

    Hungarian

    hy

    Հայերեն

    Armenian

    id

    Indonesia

    Indonesian

    ig

    Ásụ̀sụ́ Ìgbò

    Igbo

    ikt

    Inuinnaqtun

    Inuinnaqtun

    is

    Íslenska

    Icelandic

    it

    Italiano

    Italian

    iu

    ᐃᓄᒃᑎᑐᑦ

    Inuktitut

    iu-Latn

    Inuktitut (Latin)

    Inuktitut (Latin)

    ja

    日本語

    Japanese

    ka

    ქართული

    Georgian

    kk

    Қазақ Тілі

    Kazakh

    km

    ខ្មែរ

    Khmer

    kmr

    Kurdî (Bakur)

    Kurdish (Northern)

    kn

    ಕನ್ನಡ

    Kannada

    ko

    한국어

    Korean

    ks

    کٲشُر

    Kashmiri

    ku

    Kurdî (Navîn)

    Kurdish (Central)

    ky

    Кыргызча

    Kyrgyz

    lb

    Lëtzebuergesch

    Luxembourgish

    ln

    Lingála

    Lingala

    lo

    ລາວ

    Lao

    lt

    Lietuvių

    Lithuanian

    lug

    Ganda

    Ganda

    lv

    Latviešu

    Latvian

    lzh

    中文 (文言文)

    Chinese (Literary)

    mai

    मैथिली

    Maithili

    mg

    Malagasy

    Malagasy

    mi

    Te Reo Māori

    Māori

    mk

    Македонски

    Macedonian

    ml

    മലയാളം

    Malayalam

    mn-Cyrl

    Монгол

    Mongolian (Cyrillic)

    mn-Mong

    ᠮᠣᠩᠭᠣᠯ ᠬᠡᠯᠡ

    Mongolian (Traditional)

    mni

    ꯃꯩꯇꯩꯂꯣꯟ

    Manipuri

    mr

    मराठी

    Marathi

    ms

    Melayu

    Malay

    mt

    Malti

    Maltese

    mww

    Hmong Daw

    Hmong Daw

    my

    မြန်မာ

    Myanmar (Burmese)

    nb

    Norsk Bokmål

    Norwegian

    ne

    नेपाली

    Nepali

    nl

    Nederlands

    Dutch

    nso

    Sesotho sa Leboa

    Sesotho sa Leboa

    nya

    Nyanja

    Nyanja

    or

    ଓଡ଼ିଆ

    Odia

    otq

    Hñähñu

    Querétaro Otomi

    pa

    ਪੰਜਾਬੀ

    Punjabi

    pl

    Polski

    Polish

    prs

    دری

    Dari

    ps

    پښتو

    Pashto

    pt

    Português (Brasil)

    Portuguese (Brazil)

    pt-PT

    Português (Portugal)

    Portuguese (Portugal)

    ro

    Română

    Romanian

    ru

    Русский

    Russian

    run

    Rundi

    Rundi

    rw

    Kinyarwanda

    Kinyarwanda

    sd

    سنڌي

    Sindhi

    si

    සිංහල

    Sinhala

    sk

    Slovenčina

    Slovak

    sl

    Slovenščina

    Slovenian

    sm

    Gagana Sāmoa

    Samoan

    sn

    chiShona

    Shona

    so

    Soomaali

    Somali

    sq

    Shqip

    Albanian

    sr-Cyrl

    Српски (ћирилица)

    Serbian (Cyrillic)

    sr-Latn

    Srpski (latinica)

    Serbian (Latin)

    st

    Sesotho

    Sesotho

    sv

    Svenska

    Swedish

    sw

    Kiswahili

    Swahili

    ta

    தமிழ்

    Tamil

    te

    తెలుగు

    Telugu

    th

    ไทย

    Thai

    ti

    ትግር

    Tigrinya

    tk

    Türkmen Dili

    Turkmen

    tlh-Latn

    Klingon (Latin)

    Klingon (Latin)

    tlh-Piqd

    Klingon (pIqaD)

    Klingon (pIqaD)

    tn

    Setswana

    Setswana

    to

    Lea Fakatonga

    Tongan

    tr

    Türkçe

    Turkish

    tt

    Татар

    Tatar

    ty

    Reo Tahiti

    Tahitian

    ug

    ئۇيغۇرچە

    Uyghur

    uk

    Українська

    Ukrainian

    ur

    اردو

    Urdu

    uz

    O‘Zbek

    Uzbek (Latin)

    vi

    Tiếng Việt

    Vietnamese

    xh

    isiXhosa

    Xhosa

    yo

    Èdè Yorùbá

    Yoruba

    yua

    Yucatec Maya

    Yucatec Maya

    yue

    粵語 (繁體)

    Cantonese (Traditional)

    zh-Hans

    中文 (简体)

    Chinese Simplified

    zh-Hant

    繁體中文 (繁體)

    Chinese Traditional

    zu

    Isi-Zulu

    Zulu