Managing Redactions in the Results Summary

Once the system subtask has processed to retrieve the files in your instance, or you've manually uploaded the required files, you can begin reviewing the discovered data elements populated in the Results Summary and start redacting or clearing redactions to prepare the results for requests.

This article is only applicable to Data Redaction customers who have also purchased Targeted Data Discovery (TDD) to facilitate their request fulfillment.

Note:

This article references UI components and configuration practices that are considered part of the Legacy workflow. OneTrust encourages all Data Redaction customers to migrate their redaction management to the Unified Product released in OneTrust 6.31. For more information, see OneTrust DSAR Redaction Feature Guide.

To view results in the Results Summary

  1. On the Privacy Rights Automation menu, select Requests.

    The Screen Name screen appears.

  2. Select a Request.

    The Data Subject Request Details screen appears.

  3. Click the Results Summary button.

    The Results Summary screen appears.

  4. The Results Summary screen will populate the unstructured data elements in the default group Unstructured Data with an preliminary Ready for Review status. Data elements that were not successfully assigned a classification will appear with a Not Classified label.

    Results Summary screen showing unstructured data elements with Ready for Review and Not Classified statuses
  5. Click a result to open the Redaction Review pane. The preview window will display the unstructured text and represent the suggested redaction with a darkened highlight. The Data Elements Detected list displays the retrieved identifiers and their respective classification category and confidence score level.
    Note:

    For more information about OneTrust's classification service, see Using Classifiers for Data Discovery.


    Redaction Review pane showing unstructured text with darkened highlight and Data Elements Detected list
  6. Use the directional arrows to move between discovered files while staying in the Redaction Review pane.

    Redaction Review pane showing directional arrows for navigating between discovered files

To manually redact a data element

  1. In the Redaction Review pane, highlight a selection in the preview.
  2. Click the Redact icon . A dark grey bar will cover the selection, indicating the data element is now redacted from the results.


  3. Click the Save button.

To clear an auto-redaction

There are two paths to remove an auto-redaction from a discovered data element:

  1. In the Redaction Review pane, highlight a selection in the preview. Click the Clear Redaction icon . The dark grey bar will be removed the selection, making the data element visible in the results.


  2. In the Redaction Review pane, uncheck a selection from the Data Element Discovered list. The dark grey bar will be removed the selection, making the data element visible in the results.
  3. Click the Save button.

To move results between groups

You can exclude select data elements or in bulk from the Unstructured Data group prior to sharing results with data subjects.

Excluding a Singular Result

  1. In the row of a result, click the Context Menu icon.
  2. Select Exclude Result.

    The Exclude Result(s) from Summary modal appears.


    Context menu showing the Exclude Result option.
  3. Click the Exclude button to confirm. The selection will be moved to the Excluded - Unstructured Data group.

    Confirmation modal showing the Exclude Result action.

Excluding in Bulk

  1. In the Results Summary tab, select one or more selections.
  2. Click the Exclude Result icon.

    Exclude Result icon in the Results Summary tab

    The Exclude Result(s) from Summary modal appears.

  3. Click the Exclude button to confirm. The selections will be moved to the Excluded - Unstructured Data group.

    Exclude confirmation modal showing excluded results being moved to the Excluded - Unstructured Data group
  4. If you need to add back any excluded results to the Unstructured Data group, simply select the results in the Excluded - Unstructured Data group and click the Add icon.

    The Add to Group modal appears.


    Add icon in the Excluded - Unstructured Data group
  5. Click the Add button. The excluded results will be moved to the Unstructured Data group.

    Add confirmation modal showing excluded results being moved back to the Unstructured Data group