Issues Management - October 27, 2025 - 202510.2.0 (Fall Release)

General Availability

Modify Issue API

The new Modify Issue API is now available for use to partially update the details of an existing issue. This API allows you to apply minor updates to the issue, streamlining the update process and eliminating the need to perform a complete issue update.

@Mentions for Issues

Mention users directly within comments to draw their attention or request their input, triggering both an in-app notification and email notification. @Mention functionality is now supported in comments on issues. This enhancement improves collaboration and ensures faster, more targeted communication across your team.

Issues Intake via Assessments

Create assessment templates with an issue as the primary object, and use Assess Issue question types to intake issues via assessments in the Self Service Portal. This enhancement uses assessment templates that support risk and issue creation via the assessment when it is launched, and provides core teams an opportunity to formally conduct a review before the issue record is fully created.

For more information, see Issues Intake in the Self-Service Portal.

Screen Header Enhancements

 

OneTrust is introducing updated screen headers to select screens across the platform to improve consistency and usability. These enhancements can include:

  • Standardized screen titles and new in-app descriptions across applicable areas of the platform, providing clearer context and quick guidance to help users understand each screen’s purpose and available actions.

  • Consolidated action buttons into a Context menu on select screens to reduce clutter and streamline navigation.

  • Renamed buttons on select screens to make actions more immediately understandable and easier to follow.

These enhancements make it easier for users to orient themselves, understand workflows, and complete tasks with greater confidence and efficiency.

Note:

While some screens already feature updated headers, not all enhancements are applied universally and may vary depending on the screen's functionality and context. Enhancements to additional screens may also become visible across the next several releases.

For more information, see Screen Header Enhancements Across the OneTrust Platform.

Existing Public Preview Features

Disable Editing of Details

Disable users from editing details on closed issues and preserve the record once the workflow is completed. This workflow configuration setting is optional during activation and is only available if the Close record setting is enabled. Users must reopen the issue record in order to edit a field.

For more information, see Managing Issue Workflows.

Risk to Issues Conversion

Convert risks to issues on the Risk Register by assigning the risk to an issues workflow and mapping existing risk attributes to the new record. This feature allows you to easily convert risks to issues when they fall outside your organization's risk criteria to help declutter your Risk Register and manage risks more effectively. You can revert conversions by restoring issues to risks on the new Converted risks screen.

For more information, see Converting Risks to Issues.

Things to Know

You can now add theIssue ID hyperlinkandIssue name hyperlinkas variables when configuring an issues workflow to send an email notification to a user. For more information, seeAdding Stage Rules to Issues Workflows.

When you configure an assessment rule to create an issue, issue creation no longer fails whenAssign Current Assessment's Approveris enabled and assigned to:

  • A user group

  • A user with the Can be issue approver permission

The issue will be created without an approver. This is a placeholder solution until the ability to provide user group support for issue owners and approvers is built.

About Known Defects

Issues that may impact our customers are documented in our Known Defects Database located here with approved workarounds and targeted releases for resolving the issue.