Insights Incident Management Dashboard
The Incident Management Default Dashboard allows you to report on data captured by the Incident Management module. You can utilize the data available on the Incident Management Default Dashboard to view key metrics associated with incidents and jurisdictions within your organization for reporting and management purposes.
To create a custom dashboard that configures visualizations to highlight key metrics that are most important to your organization, see Creating Insights Dashboards.
The Incident Management Default Dashboard is divided into the following tabs: Overview | Incidents - Need Attention | Incident Relations. The following sections provide additional details on each tab.
To access the Insights Incident Management Default Dashboard, navigate to . Then enable the Insights Dashboards setting.
Overview Tab
The Overview tab displays all incidents associated with your organization. This dashboard allows users to view a detailed overview of the organization's incident records.
The following metrics are available on the Overview tab:
- Field
- Description
- Choose Incident Assignee
-
The name or email of the incident assignee.
Select specific incident assignees to adjust the data that displays in the dashboard tiles.
- Choose Incident Status
-
The current status of the incident.
Select a specific incident status to adjust the data that displays in the dashboard tiles.
- Choose when Incident was Reported
-
The date range in which the incident was reported.
Drag the slider to adjust the time period of the data that displays in the dashboard tiles.
- How many incidents have been created?
-
Total number of incidents created based on the configured incident assignee, status, and reported date.
This field will dynamically update based on any selections made on the dashboard.
- How long does it take on an average to close incidents?
-
Total number of days it takes on average to close an incident based on the configured incident assignee, status, and reported date.
This field will dynamically update based on any selections made on the dashboard.
- Why type of incidents have been created?
-
Total number of incidents by incident type.
Hover over each bar in the chart to view the exact number of incidents per type. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- How many incidents have been created over time?
-
Total number of incidents created over time across the organization.
Hover over each point in the graph to view the number of incidents created at a given date and time. In addition, you can click a point on the graph to display only data for that particular date and time throughout the dashboard. Click the point once more to return to the original view.
- Which jurisdictions are impacted by incidents the most?
-
Total number of incidents in a specific country.
Hover over each point on the map to view the exact number of incidents for that country. In addition, you can click a country to display only data for that particular country. Click the country once more to return to the original view.
- Count of Incidents by Is Notification Needed?
-
Total number of incidents by notification requirements.
Hover over each bar in the chart to view the exact number of incidents per notification type. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
Incidents - Need Attention Tab
The Incidents - Need Attention tab provides insight into the incidents that are in need of attention in your organization.
The following metrics are available on the Incidents - Need Attention tab:
- Field
- Description
- Choose Incident Assignee
-
The name or email of the incident assignee.
Select specific incident assignees to adjust the data that displays in the dashboard tiles.
- Choose Incident Status
-
The current status of the incident.
Select a specific incident status to adjust the data that displays in the dashboard tiles.
- Choose when Incident was Reported
-
The date range in which the incident was reported.
Drag the slider to adjust the time period of the data that displays in the dashboard tiles.
- How many incidents are open?
-
Total number of open incidents based on the configured incident assignee, status, and reported date.
This field will dynamically update based on any selections made on the dashboard.
- How many incidents are past deadline?
-
Total number of incidents past their deadline based on the configured incident assignee, status, and reported date.
This field will dynamically update based on any selections made on the dashboard.
- How many incidents are nearing deadline?
-
Total number of incidents with a deadline in the next three months.
Hover over each point in the graph to view the number of incidents nearing a deadline. In addition, you can click a point on the graph to display only data for that particular date and time throughout the dashboard. Click the point once more to return to the original view.
- Workflow
-
The current workflow of the incident.
Select a specific incident workflow to adjust the data that displays in the dashboard tiles.
- Which stages are the incidents in?
-
The total number of incidents in a given workflow stage grouped by workflows.
Hover over each bar in the chart to view the exact number of incidents per workflow stage. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- Open Incident Details Table
-
Key metrics related to all open incidents across the organization. These metrics are all hyperlinks that can be used to navigate to the incident record. Metrics include:
-
ID
-
Incident Name
-
Reporter
-
Date Discovered
-
Date Occurred
-
Incident Status
-
Date Closed
-
Deadline
-
Incident Type
-
Incident Relations Tab
The Incident Relations tab displays objects and inventories related to incidents within the organization.
The following metrics are available on the Incident Relations tab:
- Field
- Description
- Choose Incident Assignee
-
The name or email of the incident assignee.
Select specific incident assignees to adjust the data that displays in the dashboard tiles.
- Choose Incident Status
-
The current status of the incident.
Select a specific incident status to adjust the data that displays in the dashboard tiles.
- Choose when Incident was Reported
-
The date range in which the incident was reported.
Drag the slider to adjust the time period of the data that displays in the dashboard tiles.
- Which data elements were impacted by most incidents?
-
The top four data categories with the most incidents.
Hover over each bar in the chart to view the exact number of incidents per data elements. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- Which processing activities have the most incidents?
-
The top four processing activities with the most incidents.
Hover over each bar in the chart to view the exact number of incidents per processing activities. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- Which entities have the most incidents?
-
The top four entities with the most incidents.
Hover over each bar in the chart to view the exact number of incidents per entities. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- Incidents Details
-
Key metrics related to all incidents across the organization. These metrics are all hyperlinks that can be used to navigate to the incident record. Metrics include:
-
ID
-
Incident Name
-
Reporter
-
Date Discovered
-
Date Occurred
-
Incident Status
-
Date Closed
-
Deadline
-
Incident Type
-
- Which assets have the most incidents?
-
The top four assets with the most incidents.
Hover over each bar in the chart to view the exact number of incidents per assets. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- Which vendors have the most incidents?
-
The top four vendors with the most incidents.
Hover over each bar in the chart to view the exact number of incidents per vendors. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.
- Count of Incidents by Template Name
-
The top four templates with the most incidents.
Hover over each bar in the chart to view the exact number of incidents per template name. In addition, you can click each bar to display only data for that particular category throughout the dashboard. Click the bar once more to return to the original view.