Uploading Files for Redaction

You can manually upload files to a Results Summary that need to be included for a request. This allows users to upload files or ad hoc if they were omitted during the initial discovery. Uploaded files, depending on their type and size, will be auto-redacted and assigned to the appropriate group.

For more information on files and sizing for auto-redaction, please refer to File Support for Data Redaction. For more information on uploading PST files, see Uploading and Sharing PST Files.

To upload files to Results Summaries

Tip:

OneTrust also recommends you manage your custom redaction preferences before uploading. For more information, see Managing Redaction Preferences.

  1. On the Privacy Rights Automation menu, select Requests.

    The Requests screen appears.

  2. Select a Request.

    The Data Subject Request Details screen appears.

  3. Click the Results Summary button.

    The Results Summary screen appears.

  4. In the Attachments tab, click the Attach Files button.

    The Upload Files screen appears.

  5. Use the Upload File button to select files from your local computer. These files will populate under this section. The Existing Attachments section will display current files held in the Results Summary.

    Upload Files screen showing the Attach Files button and existing attachments list.
  6. Click the Next button.

    The Choose Files to Redact screen appears.

  7. Choose if each file should be submitted for redaction by clicking the checkbox. You can always return later to redact these files.

    Choose Files to Redact screen showing file list with checkboxes to select files for redaction.
  8. Click the Upload button. A modal will appear to let you know the files are being upload and that it may take a few minutes. You'll be redirected to the Results Summary screen once the application is ready.
  9. The new file(s) will now be available in the Attachments tab. Use the search bar to quickly locate your file by name.

    Attachments tab showing uploaded files list and search bar to locate files by name.
  10. Click each of the columns headers to organize the view of the table, either alphabetically or by ascending or descending order. By default, all files are organized with the newest at the top and oldest at the bottom.
  11. Click the Refresh icon to retrieve the latest status. When the file is finished processing, the status will update. For more information, see Redaction Statuses.
  12. Optional: click the Context Menu to choose whether the entire file should be included or excluded from the report.
  13. Once a file updates to the Ready for Review status, you can click the file name to enter the DSAR Redaction tool and further manage the redaction options. For more information on how to manage redactions, see the following:

To upload documents to a Collection

For more information on Collections, see Creating Collections for Redacted Documents.

  1. On the home screen of the Redaction tool, select the menu icon to select Collections.

    The Collections screen appears.


    Menu icon on the Redaction tool home screen with Collections option highlighted
  2. Select a Collection.

    The Collection screen appears.

  3. Click the Upload a File button.

    The Upload Files modal appears.

  4. Drop your files or click to browse your local computer for files to begin processing. You can also switch the Collection where you want to drop them in the Destination Collection field.

    Upload Files modal with drag-and-drop area and Destination Collection field

Redaction Statuses

Status

Description

Classifying

The OneTrust classification service is currently analyzing the file type and size to provided suggested redactions based on the detected PII or data elements.

When the file is under this status, the file link will be disabled. It will be available once it moves into the Ready for Review status.

Uploading

The files are still being uploaded from your local computer to the application.

Ready for Review

The classification service has completed its inspection and the file is now ready for user review.

Review in Progress

The file is currently under review by a OneTrust user.

Reviewed

The file has been reviewed and redactions have possibly occurred on the file.

Redaction Not Supported

The file was not an approved type or exceeds our current size support and will not be auto-redacted.

Not Redacted

The file was not selected for redaction.

Failed

Any files that are not auto-redacted within two hours will now be marked as Failed. Users will have the manual option to retry the redaction to avoid a second file upload.