Enabling Phone Number Verification for Preference Centers

You can log in to the Preference Center using the Preference Center Login URL which will navigate you to the Preferences Login screen.

1. When a data subject attempts to access the Preference Center, they will be directed to the Preferences Login screen.

2. Select Phone in the Login Method field to log into the Preference Center using a phone number. The Phone Number field appears.

   
   
   
   Note:

   The following information should be kept in mind regarding branding settings:

   • The logo is pulled from the logo uploaded in the Sign-in Page section on the following menu: Global Settings > Email and Branding > Application branding

     • Recommended ratio is 7:3

     • Default dimensions are 300 x 53px

     • Maximum dimensions are 350 x 150px

3. Select your country code and enter your phone number in the Phone Number field.

   Note:

   When new users without existing profiles in OneTrust enter phone numbers into the preference center and their profile gets created, special characters are removed from their phone number identifier for format standardization.

4. Select the language in which you want to view the Preference Center in the Language field.

5. Click the Send button. A verification code is sent to the entered phone number and the Verification Code field appears.

   
   
   

6. Enter the code that you received in the Verification Code field.

7. Click the Submit button.

The following responses are supported solutions to frequently asked questions (FAQs) about accessing Preference Centers. The OneTrust team continuously monitors these inquiries and will make additional FAQs available as they are identified.

• If your primary identifier is an email, you will see the Preferences Login screen.

  
  
  

• If your primary identifier is a phone number and you have enabled phone number login on the preference center, you will see the Preferences Login screen.

  
  
  

Phone verification login messages can be translated into multiple languages, and they can be displayed in a specific language by defining the locale values directly in the Verify template. OneTrust available languages and language-locale tags are listed below in alphabetical order by Language.

Multi Identity Preference Centers allow data subjects to log into a Preference Center with one identity, such as an email address, and be able to see and modify other preferences that they have indicated through other Linked Identities, such as an additional email address or a phone number. If Multi Identity is enabled for the Preference Center and there are other linked identities associated with the phone number used to log into the Preference Center, then the Preference Center will display all preferences captured for the linked identities.