Third-Party Due Diligence Multilingual Templates

You can provide translations for your Third-Party Due Diligence templates so customers can complete templates in a language matching their environment configuration.

Templates will display in a translated language by default any time an approver or respondent configures their OneTrust environment in a language that matches a translation you have provided. If you provide no translations, or if a customer's environment language does not match a translated language, the default template language will display.

To add a new translation to a template

  1. On the Third-Party Due Diligence menu, select Setup > Templates.
    The Templates screen appears.
  2. Hover over the tile of a template until the View button or Edit button appears.
  3. Click the View button or Edit button.
    The Template Details screen appears.
  4. Go to the Translations tab.
  5. Click the Add New Translations button.
    Note:

    If you have not configured a default language for your template, click the Select Template Language button to configure the Template Language field in the Details tab.



    The Add New Translations modal appears.
  6. Click the Download Template button.
  7. Click the Notifications icon. A translations template populates in the Notifications popover.


  8. Click Download. An Excel template downloads to your device.
  9. Open the Excel template.
  10. Enter the translated text in the Translations column for each translatable field.


  11. Save the template.
  12. Click the Add New Translations button.
  13. On the Add New Translations modal, click the Select File button.
  14. Upload your translation template file.
  15. Select the the language of the translated content.


  16. Click the Add button. A confirmation modal appears.


  17. Click the Close button on the confirmation modal.
  18. Click the Notifications icon. A translation upload confirmation populates in the Notifications popover.
  19. View your added translation in the Translations tab of the Template Details screen.


To update a translation for a template

Note:

You can update a translation at any time. To achieve consistency across all translations, update your translation files after you use the Builder tab to make any changes to a template or publish a new version.

  1. On the Third-Party Due Diligence menu, select Setup > Templates.
    The Templates screen appears.
  2. Hover over the tile of a template until the View button or Edit button appears.
  3. Click the View button or Edit button.
    The Template Details screen appears.
  4. Go to the Translations tab.
  5. Hover over a row for a translation until the Context Menu icon appears.
  6. Click the Context Menu icon.
    The Context menu appears.
  7. Select Update.
    The Update Translations modal appears.
  8. Leverage steps 6–13 in the To add a new translation to a template section.
  9. Click the Update button. A confirmation modal appears.
  10. Click the Close button on the confirmation modal.
  11. Click the Notifications icon.
    A translation upload confirmation populates in the Notifications popover.
    Note:

    If your translation is incomplete, the notification will indicate your template has missing translations and the translation will not update.

To delete a translation for a template

  1. On the Third-Party Due Diligence menu, select Setup > Templates.
    The Templates screen appears.
  2. Hover over the tile of a template until the View button or Edit button appears.
  3. Click the View button or Edit button.
    The Template Details screen appears.
  4. Go to the Translations tab.
  5. Hover over a row for a translation until the Context Menu icon appears.
  6. Click the Context Menu icon.
    The Context menu appears.
  7. Select Delete.
    A confirmation modal appears.
  8. Click the Delete button.