Viewing Issue Records

The Issue Details tab provides users with an overview of the issue record. The tab displays relevant meta-data and custom attributes related to the issue. The following sections appear on this screen:

Issue Details: This section includes basic issues attributes, which allows you to track and report on the individual who is responsible for overseeing issues remediation.

Issue Creation Details: This section provides contextual information on where and by whom the issue was created.

Issue Resolution Details: This section helps you track and report on remediation efforts. Attributes are added to this section based on inputs when the issue enters the closed stage of a workflow.

The Documents tab allows users to add links and documents to an issue to provide additional details on the issue itself or remediation efforts. Documents uploaded to tasks will appear in the Documents tab as well. The screen displays the names, descriptions, file types, and upload information for links and documents.

For more information, see Managing Issue Documents.

The Tasks tab allows users to create, review, and manage all tasks to document or remediate an issue. The tasks created can be assigned to any user within the organization.

The Tasks tab displays the task name, description, assignee, and deadline date. User can click the Task Name to see relevant task details. Within the task details, the user can edit the task, manage attachments, and add/view comments.

For more information, see Managing Issue Tasks.

The Related tab allows users to add related objects to the issue record. The tab displays the relationship source and target information for the related object.

For more information, see Adding Issue Relationships.

The Comments tab allows users to view and add comments to an issue.

The Activity tab allows users to view all changes made to an issue. For more information, see Viewing Issue Activity History.