Managing Issue Attributes

OneTrust pre-populates the attribute inventories with attributes commonly associated with issues. You can add additional attributes to suit your organization's needs, edit the name and description of an attribute, and deactivate attributes you no longer wish to use.

To add an issue attribute

  1. On the IT & Security Risk Management menu, select Setup > Attribute Manager.
    The Attribute manager screen appears.
    Note:

    Issues Access

    Currently, you can access Issues from IT & Security Risk Management, Policy Management, Compliance Automation, and Third-Party Risk Management.

  2. Click the View button on the Issues attributes tile.
    The Attributes tab of the Issue type details screen appears.

  3. Click the Create new button.

    The Add attribute modal appears.

  4. Complete the fields. For more information, see Add Attribute Modal Reference.
  5. Click the Save button.

Add Attribute Modal Reference



Field
Description
Name

Enter a name for the attribute.

Description

Enter a brief description of the attribute.

Response type

Select the type of response which should be associated with the attribute.

Select Text to allow users to enter text as the attribute value.
Select Text Area to allow users to enter a brief description of the attribute value.

Text Area attributes are draggable, and support up to 4,000 characters. You can only create a maximum of 5 Text Area attributes.

Select Single Select to allow users to select one option as the attribute value.
Select Multi Select to allow users to select multiple options as the attribute values.
Select Date to allow users to select a date as the attribute value.
Select Date and Time to allow users to select a date as the attribute value.
Select Numerical - Text to allow users to enter numerical text as the attribute value.
Select Numerical - Single Select to allow users to select one numerical option as the attribute value.
Select Score to allow users to use levels and scores to create standard score attribute values. Choose either Standard as the score type. For more information, see Configuring Standard and Formula Score Attributes.
Select Formula to allow users to build a custom formula attribute. For more information, see Configuring Standard and Formula Score Attributes.
Allow other

Check this box to allow other answers when using Single Select and Multi Select response types.

Required

Check this box to make this attribute a required field.

Assign labels to option values Numerical - Single Select Attributes Only

Enable this setting if you would like to add descriptive labels to your option values.

Add new option Single Select and Multi Select Attributes Only

Enter the custom attribute value options or select options from the system list.

When creating custom options, click the Add button to add the option.

Note:

If you do not click the Add button, the attribute value option will not be added to the attribute.

New option values Single Select and Multi Select Attributes Only

This list shows the added attribute value options.

Use the Remove icon buttons to remove attribute value options.

To edit a custom attribute

  1. On the Attributes tab, hover over the row for the attribute you want to edit until the Context Menu icon appears.
  2. Click the Context Menu icon.
  3. On the Context menu, select Edit.

    The Edit Attribute modal appears.

  4. Revise the fields as needed.
  5. Click the Save button.

To add options to a custom attribute

Options can only be added to Single Select and Multi Select attributes.

  1. On the Attributes tab, hover over the row for the attribute you want to add options until the Context Menu icon appears.
  2. Click the Context Menu icon.
  3. On the Context menu, select Add Option.
    The Add Option modal appears.

  4. Enter additional attribute value options in the Add New Option field as needed.
  5. Click the Save button.

To translate an attribute name and description

You can localize or translate the names and descriptions of your attributes into any of OneTrust's supported languages.

  1. On the Attributes tab, hover over the row for the attribute you want to translate until the Context Menu icon appears.
  2. Click the Context Menu icon.
  3. On the Context menu, select Translate Name or Translate Description.
    The Update Term modal appears.

  4. Enter the translated value of the attribute name or description for each language you want to add.
    Note:

    OneTrust provides default translated values for the default attributes in the application. You can customize these to meet your organization's needs.

  5. Click the Save button.

To deactivate a custom attribute

  1. On the Attributes tab, hover over the row for the attribute you want to deactivate until the Context Menu icon appears.
  2. Click the Context Menu icon.
  3. On the Context menu, select Deactivate Attribute.

    The Deactivate Attribute modal appears.

  4. Click the Deactivate Attribute button.

To view attribute activity history

  1. On the Attributes tab, click the attribute Key name where you would like to view activity history.
  2. Click the Context Menu icon.
  3. On the Context menu, select View Activity.

    The Attribute Activity modal appears.

  4. Click the Close button once you are finished reviewing the activity history.

To reorder attribute options

You can configure the order in which the attribute options appear in the product when listed.

Note:

Reordering is supported for system and custom attribute options with the following response types:

  • Single Select

  • Multi Select

  • Numeric - Single Select

  1. On the IT & Security Risk Management menu, select Setup > Attribute Manager.

    The Attribute Manager screen appears.

  2. Click the View button on the Issues Attributes tile.
  3. Click the Key of the attribute you want to edit.

    The Attribute Details screen appears.

  4. Navigate to the Options tab.
  5. Click the Reorder Options button.
    The Reorder Options screen appears.

  6. Enable the Customize Option Order setting.
  7. Reorder the options as needed by clicking and dragging the option to the desired order.
  8. Click the Save button.