Email Templates: OneTrust Platform & Support

Company Profile Reminder

User

Notifies the user to complete their company profile if it is incomplete.

A company profile configuration is started but not submitted. The system identifies this and forwards the email.

Add Existing User

User

Provides a user with a link with which they can register for a new organization.

A user is added to a OneTrust account.

Bulk Import Complete

User

Notifies the user that the initiated bulk import is complete.

A bulk import task is complete.

Comment Added

User

Notifies Site Admins, relevant collaborators, and users that previously commented that a new comment has been added.

A comment is added.

Comment Deleted

User

Notifies Site Admins, relevant collaborators, and users that previously commented that a comment has been deleted.

A comment is deleted.

Comment Updated

User

Notifies Site Admins, relevant collaborators, and users that previously commented that a comment has been updated.

A comment is edited.

Deletion of Inactive Sandbox

Sandbox Administrator

Notifies the Sandbox Administrator that their sandbox account was deleted.

The sandbox account marked for deletion completed the 5-day pending deletion window and was deleted.

Email Change Confirmation

User

Notifies the user that their request to change their email address has been confirmed.

A user confirms their request to change their email address.

Email Change Notification

User

Notifies the user that a request has been submitted to change the email address associated with their user profile. This email is sent to the user's current email address.

A user's email address is changed within their user information.

Email Change Request

User

Provides the user with a link to confirm their request to change the email address associated with their user profile. This email is sent to the new email address.

A user's email address is changed within their user information.

Forgot Password (Deactivated Tenant)

User

Notifies the user that the account (tenant) that they are trying to access is no longer active.

A user selects the Forgot Your Password link on the OneTrust Login screen for a deactivated account (tenant).

Forgot Password (Directory User)

User

Provides the user with a link with which they can change their OneTrust Platform password. This email is specific to users that sign in to the platform using Single Sign-On (SSO).

An SSO user selects the Forgot Your Password link on the OneTrust login screen.

Forgot Password (Disabled Basic Authentication User)

User

Notifies the user that their user profile have been disabled and directs them to contact the Site Admin if they want to be reactivated.

A user that is no longer an active user within the account selects the Forgot Your Password link on the OneTrust Login screen.

Forgot Password (Expired External User)

User

Notifies the user that their access has expired and directs them to contact the Site Admin if they want to be reactivated.

An external user selects the Forgot Your Password link on the OneTrust Login screen.

Forgot Password

User

Provides the user with a link with which they can change their OneTrust Platform password.

A user selects the Forgot Your Password link on the OneTrust login screen.

Individual Upcoming Task Reminder

Task Assignee / Task Collaborator

Notifies the user that a task with an upcoming due date is awaiting their input.

A task is approaching its due date.

Microsoft Exchange Test Connection

Site Admin

Notifies the Site Admin that the configuration between their Microsoft Exchange email account and the OneTrust Platform was successful.

A Site Admin clicks the Test button when configuring the Microsoft Exchange email account within the OneTrust Platform and the connection is a success.

Past Due Task

User

Notifies the user that a task is past its due date.

A task has passed its due date.

Reset Password

User

Provides the user with a link to reset their password to the OneTrust platform.

A Site Admin within the root organization selected the Reset Password option on the Users screen for a given user.

Sandbox Creation Error Notification

Sandbox Administrator

Notifies the Sandbox Administrator that there was an error when creating the sandbox account.

The sandbox account creation failed.

Task Assignee Added

Task Assignee

Notifies the user that they have been assigned as an assignee on a task.

The user is assigned as an assignee on a task.

Task Collaborator Added

Task Collaborator

Notifies the user that they have been assigned as a collaborator on a task.

The user is assigned as a collaborator on a task.

Task Deadline Expired

Task Assignee / Task Collaborator

Notifies the user that a task with an expired due date is awaiting their input.

The due date for a task has been reached.

Upcoming Task Deadline

User

Notifies the user that a task is approaching its due date.

A task has reached its specified reminder date.

Welcome Email (Directory User)

User

Welcomes the user to the OneTrust Platform and provides a link to log in to the platform.

A new user that will use Single Sign-On (SSO) to log in to the platform is added.

Welcome Email

User

Welcomes the user to the OneTrust Platform and provides a link with which they can register and create a password.

A new user that will use basic authentication to log in to the platform (i.e. users with non-SSO email domains) is added.

Welcome to Sandbox Email

User

Welcomes the user to the sandbox account and provides an access point to the sandbox.

A user is added to a sandbox account.

DLQ Messages Expiry Alert

User email address provided in the integration details

Notifies the admin that DLQ messages are set to expire and will be purged from the Message Container.

Message container logs are approaching their expiration date, one 3 days and another 24 hours before expiration.

Failed Workflow Alert

User email address provided in the integration details

Notifies the admin that an integration has failed.

A message failed during processing.

Halted Workflow Notification

User email address provided in the integration details

Notifies the admin that the integration has been halted.

An integration has been halted as a result of multiple failures.

Integration Email Action

User email address provided in the integration details

Content varies on integration.

An email action is triggered by an integration.

Self-Healed Workflow Notification - automatic reprocessing enabled

User email address provided in the integration details

Notifies the admin that the integration has healed and automatically resumed processing.

An integration has healed itself and resumed from a halted state with automatic reprocessing of failed messages enabled.

Self-Healed Workflow Notification - failed message container disabled

User email address provided in the integration details

Notifies the admin that the integration has healed and resumed from halted state.

An integration has healed itself and resumed from a halted state with the failed message container disabled.

Self-Healed Workflow Notification - manual reprocessing enabled

User email address provided in the integration details

Notifies the admin that the integration has healed and is awaiting manual reprocessing.

An integration has healed itself and resumed from a halted state with manual reprocessing of failed messages enabled.

Scheduled Report Email Notification

User

Notifies the user that the respective scheduled report has been generated and is now available to download.

A scheduled report is generated for the specified period.

Support Request

User

Notifies the user that their help request has been received by the support team.

A user submits a Get Help message.

Support Ticket

User

Notifies the designated point of contact that a support request has been entered.

A support request is entered and the Customize Support Message setting is enabled.