Configuring BCC and Custom Headers for Emails

Site Admins can configure email settings to include a compliance BCC email address to which copies of all emails will be sent for audit and tracking purposes. In addition, custom headers can be defined for emails sent from the application to help sort, analyze, and provide additional information on these notifications.

To add a compliance BCC email address

  1. Click the gear icon in the upper right-hand corner to access Global Settings.
  2. On the Global Settings menu, select Email and branding > Email settings. The Email settings screen appears.

  3. Navigate to the Additional settings tab.
  4. Enable the Enable compliance BCC email setting. For more information, see Additional Settings Tab Reference.
  5. In the Compliance BCC email field, enter the email address to which copies of all emails will be sent.
  6. Click the Save button.

Additional Settings Tab Reference



Field
Description
Enable compliance BCC email

Enable this setting to define a compliance BCC email address.

Compliance BCC email

Enter the email address to which copies of all emails will be sent.

Custom headers

Enable this setting to define custom headers for emails sent from the application.

Blocklisted Headers

Click this link to view a list of blocklisted headers.

Note:

Blocklisted headers cannot be added as a custom header.

Header name

Enter a name to help identify the purpose of the header.

Note:

The header name can include letters, numbers, spaces, and special characters.

Header value

Enter a custom value for the respective header.

Note:

The header value can include letters, numbers, spaces, and special characters.

To remove a compliance BCC email address

  1. Click the gear icon in the upper right-hand corner to access Global Settings.
  2. On the Global Settings menu, select Email and branding > Email settings. The Email settings screen appears.

  3. Navigate to the Additional settings tab.
  4. Disable the Enable compliance BCC email setting.
  5. Click the Save button.

To add custom headers to emails

Note:

A maximum of 50 headers can be added.

  1. Click the gear icon in the upper right-hand corner to access Global Settings.
  2. On the Global Settings menu, select Email and branding > Email settings. The Email settings screen appears.

  3. Navigate to the Additional settings tab.
  4. Enable the Custom headers setting. For more information, see Additional Settings Tab Reference.
  5. Add header names and values in the fields that appear. Click the Add icon to add additional headers and values. Click the Delete button to remove any headers and values, as needed.
    Note:

    Blocklisted headers cannot be added as a custom header. Click the Blocklisted headers link to see a list of blocklisted headers.

  6. Click the Save button.

To edit custom headers

  1. Click the gear icon in the upper right-hand corner to access Global Settings.
  2. On the Global Settings menu, select Email and branding > Email settings. The Email settings screen appears.

  3. Navigate to the Additional settings tab.
  4. In the Custom headers section, modify the header names and values, as needed. Click the Add icon to add additional headers and values. Click the Delete icon to remove any headers and values, as needed.
    Note:

    Blocklisted headers cannot be added as a custom header. Click the Blocklisted Headers link to see a list of blocklisted headers.

  5. Click the Save button.

To delete custom headers

  1. Click the gear icon in the upper right-hand corner to access Global Settings.
  2. On the Global Settings menu, select Email and branding > Email settings. The Email settings screen appears.

  3. Navigate to the Additional settings tab.
  4. In the Custom headers section, click the Delete icon corresponding to any headers that need to be removed.
  5. Click the Save button.