Verification FAQs
The following responses are supported solutions to frequently asked questions (FAQs) about verification methods. The OneTrust documentation team continuously monitors these inquiries and will make additional FAQs available as they are identified.
What is the recommended amount of time to allow for email verification?
Ideally, it is recommended no more than two days with one day being the most practical use case. Users are more likely to verify their email right away as soon as they receive the initial email. This also minimizes the amount of time the email verification is idle in a user's inbox.
How can I resend an email confirmation notification if the data subtask hasn't verified their email address?
You can resend email confirmation notifications to unverified data subjects whose request is in held in the UNVERIFIED workflow stage. For more information, see Enabling Web Form Verification Settings.
If a data subject doesn't verify their email before expiration, how can I contact the data subject or continue the fulfillment process if the messaging portal is disabled?
Once a request expires because an email wasn't verified, the data subject must submit a new request to re-initiate the intake process. You can use the resend email verification feature to send reminders days in advance before expiration.