Trust Center Migration Guide and FAQ

As part of our continued investment in the Trust Center, we are working toward achieving full feature parity with the Preference Center by early 2027.

Once feature parity is achieved, we will announce a one-year deprecation period for the current Preference Center, with planned retirement in early 2028. This transition timeline is intended to provide customers with sufficient time to plan and complete their migration activities.

Please note that the Legacy Preference Center (older than OneTrust version 6.2) was retired in Summer 2026 and is no longer editable by either external or internal users. We strongly encourage customers who have not yet done so to begin migrating to the Trust Center, which will serve as our strategic long-term platform for preference and consent management.

We will continue to provide updates and migration guidance throughout this transition to help ensure a smooth customer experience.

This transition is necessary to shift from the current preference center technology to the Trust Center, which will enable us to innovate, deploy updates faster, meet accessibility standards, and address long-term usability challenges.

We believe that the business world is moving towards Trust Centers as a unified portal for showcasing your data and AI governance programs, empowering your users with greater control. Our vision is to create an adaptable and flexible architecture that supports a variety of use cases, helping organizations build trust with their consumers.

For your own users, this is an opportunity to create a single experience for anything related to data, AI, and their rights, and embed it wherever they already are.

Yes, the tokens are unique to each data subject and are not tied to the preference center, so they will remain unchanged.

However, the magic link URLs will differ. When you use the Redirect to Trust Center functionality, magic links will redirect to the Trust Center.

Yes, as we transition to the Trust Center, you will need to update any instances where the preference center URL is used.

To assist you during this transition, we recommend using the Redirect to Trust Center functionality. This will ensure that anyone attempting to access your previous preference center’s URL will be redirected to the Trust Center for 90 days.

Allowing custom CSS could hinder our ability to update the portal experience in the long run, as updates might disrupt existing customizations. The Trust Center is designed to be easy to configure while still offering customization options.

We plan to introduce more branding controls over time. We encourage customers to submit ideas in the Trust Center category for any customization features they feel are missing. We are actively implementing these to power up the Trust Center’s customization capabilities.

Currently, one-click unsubscribe still relies on the preference center. We are developing a new version that will link to the Trust Center and address popular enhancement requests, which is expected to be available in 2026.

Yes, DSAR web forms will continue to be the primary method for users to submit new privacy requests. The portal will be automatically replaced by a Trust Center by default, requiring no action on your part.

We recognized that iFrames presented security issues and lacked responsiveness for OneTrust users integrating portals on their websites.

The Trust Center can now be embedded as a web component, similar to the OneTrust embedded web form and CMP, eliminating the need for iFrames.

Our Product team actively reviews all ideas submitted in the Trust Center ideas space and links them to the enhancements that will be implemented. You can also check the public roadmap for visibility on upcoming features over the next 3-6 months.

We encourage you to vote for the features you are missing, as this significantly influences the timeline for introducing each enhancement!

The metrics being measured remain the same. Each Trust Center will appear as a separate collection point in the UCPM dashboards.

Historical consent insights data will remain separate. You will be able to continue seeing historical data for your preference centers, even after deleting and redirecting them.

We have carefully selected a list of languages and their regional variants, removing some options which did not represent real-life regional variants. The following languages are available:

Work to address accessibility concerns across eligible areas of the OneTrust platform, including the Trust Center, is ongoing. We update VPAT reports each quarter for Universal Consent & Preference Management and Privacy Rights Automation (DSR), which may include known areas of accessibility nonconformance related to the Trust Center.

We have not measured load times on either interface. If load times were a concern when you used the preference center, please raise an idea detailing the measurements used.

There is no limitation on embedding the same Trust Center on multiple domains, or multiple Trust Centers on the same domain. Make sure you add each domain to the Trust Center’s safelist.

Redirects will stop after 90 days and they cannot be extended. If there are any concern, please contact OneTrust Support or your account representative.