Settings & Administration - October 27, 2025 - 202510.2.0 (Fall Release)

General Availability

Email Observability Enhancements

Investigate and manage email delivery issues directly from the OneTrust Platform using the following self-service options that are now available on the Email activity tab of the Email settings screen in Global Settings:

• The new Retry email and Retry all failed emails for event options allow you to automatically attempt delivery of previously failed emails, providing a built-in method for retrying failed emails.

• The new Remove from bounce list option allows you to remove a user's email address from the bounce list, allowing the email notification to be successfully delivered to that email address.

These enhancements provide a centralized, intuitive interface where you can monitor, investigate, and act on email delivery issues, enabling self-service actions and enhancing troubleshooting efficiency.

For more information, see Monitoring Email Activity from the OneTrust Platform.

Bulk Edit Role Assignments & User Status

Manage users' statuses and assignments to roles, organizations, and user groups using the new bulk actions available on the Users screen in Global Settings. Check boxes now appear as the first column of the table on the Users screen, allowing you to select multiple users and complete various bulk actions. The following changes accompany this enhancement:

Bulk Update User Statuses

: You can now select multiple deactivated users and give them access to the platform by using the newActivatebulk action button. Conversely, you can select multiple activated users and revoke their access to the platform by using the newDeactivatebulk action button.

Bulk Update Role Assignments

: You can now select multiple users and update their assignments to roles, organizations, and user groups using the newEditbulk action button. The newAdd roles to usersandRemove roles from usersoptions allow you to specify which role and organization combinations should be added or removed from the selected users.

Users Screen Column Changes

: TheManaged by,Internal/External, andExpiration datecolumns have been removed from theUsersscreen. TheLicenses,Role, andStatuscolumns have been added to theUsersscreen.

This enhancement enables the bulk management of users directly from the Users screen and provides you with clearer visibility into users' roles, saving time and reducing complexity.

For more information, see Updating User Records in Bulk.

Table Enhancements for User Management

Various tables and table functionalities within Global Settings under User management have been upgraded to improve usability, accessibility, and customization, including resizable columns, more records per view, persistent settings, and clearer row actions. Some tables may also include advanced features to support more complex workflows. These updates are designed to provide a consistent and improved user experience, helping users work more efficiently with data and tailor their experience to their specific needs.

For more information, see Table Enhancements Across the OneTrust Platform and Table Enhancements User Guide.

Users V2 APIs

The following APIs are now available for use when managing users and their assignments to roles and organizations. These APIs enable you to efficiently retrieve, create, and update users and add or remove their assignments to roles and organizations, streamlining access control and improving administrative productivity.

• Get List of Users API

• Create User API

• Get User API

• Update User API

• Get User Roles API

• Add User Role API

• Remove Use Role API

• Modify User Default Organization API

Screen Header Enhancements

 

OneTrust is introducing updated screen headers to select screens across the platform to improve consistency and usability. These enhancements can include:

• Standardized screen titles and new in-app descriptions across applicable areas of the platform, providing clearer context and quick guidance to help users understand each screen’s purpose and available actions.

• Consolidated action buttons into a Context menu on select screens to reduce clutter and streamline navigation.

• Renamed buttons on select screens to make actions more immediately understandable and easier to follow.

These enhancements make it easier for users to orient themselves, understand workflows, and complete tasks with greater confidence and efficiency.

Note:

While some screens already feature updated headers, not all enhancements are applied universally and may vary depending on the screen's functionality and context. Enhancements to additional screens may also become visible across the next several releases.

For more information, see Screen Header Enhancements Across the OneTrust Platform.

Fixed

• Resolved an issue that caused tasks to open in Edit mode instead of View mode when opening tasks via the task name link.

Existing Public Preview Features

SCIM Users and Groups Integrations

Utilize the Integrations module to configure triggers and actions for SCIM Users and Groups. This feature allows users to automate their organization's processes when managing user and group information using SCIM APIs.

For complete details on these workflow options, see Managing Custom Integration Workflows.

New Root Organization

Create a new root organization at the top of an existing organizational hierarchy using the new Set as the Root Organization check box on the Add Organization modal. This feature allows you to move an existing organizational structure, along with certain previously configured settings, under a new root organization.

For more information, see Managing Organizations.

Integrate Tasks with External Systems

Manage tasks created within the application across external systems by creating integration workflows using the following new integration events:

• Task Add Attachment

• Task Add Comment

• Task Created

• Task Deleted

• Task Remove Attachment

• Task Updated

This enhancement allows you to manage tasks across external systems, which may be helpful when addressing tasks that require a large volume of actions.

For more information, see Integrating Tasks with External Systems.

Things to Know

Confirmation Modal Enhancements

OneTrust has updated confirmation modals to enhance consistency, usability, and visual clarity across the platform. Enhancements include:

• Icons are now appropriately scaled to keep the focus on modal content.

• Content and padding have been adjusted to improve readability and visual balance.

Note:

While some screens already feature updated confirmation modals, not all enhancements are applied universally. These enhancements will continue to be updated throughout the platform across the next several releases.

A validation message now appears when creating or updating roles if the role name contains any restricted characters. Roles cannot be saved until all invalid characters are removed.

About Known Defects

Issues that may impact our customers are documented in our Known Defects Database located here with approved workarounds and targeted releases for resolving the issue.