Integrations: Halting and Errors

If a step in a task fails, OneTrust will retry the action up to three times. After the fourth attempt, the action will fail. During this time, no error emails will be sent.

Once the maximum retry attempts are reached, the original event message is sent to the Message Container (if enabled for the workflow). No messages are lost or purged during failure.

• Default max retry: three retries with four attempts

• Default intervals between failures: five seconds, ten seconds, twenty seconds.

  Retry Number	Result	Action
  1	Failure	Wait 5 seconds before second attempt
  2	Failure	Wait 10 seconds before third attempt
  3	Failure	Wait 20 seconds before final attempt
  4	Failure	Fail action, messages are sent to Message Container.

Assume there is an external system we are integrating with, and it goes down for six hours. What is the proper course of action?  

We will receive ten messages for that system. The first five messages will fail (as the system is down), and the workflow will be halted. We will then see five failures in the window of the last ten executions.

Messages six through ten will go to the Message Container directly because the workflow is halted. The first five messages will be retried three times, then sent to DLQ. No messages will be lost; however, these will have to be moved back from the Message Container manually.