Responding to a Request

You can respond to the data subject through the Privacy Portal by entering messages and adding attachments in OneTrust which will appear for the data subject to view in the secure portal. 

There are templates you can use as a starting point for your responses, or you can simply write a message in the text editor.

To respond to the data subject

  1. On the Privacy Rights Automation screen, click Requests. The Requests screen appears.

  2. Click on the request to which you want to respond. The Data subject request details screen appears.

  3. On the Data subject request details screen, go to the Activity tab and then click the Public tab in the messaging portal.


  4. Use the text editor to write a message that will be sent to the data subject. You can also start with a Response template by selecting one from the Select response(s) field.
  5. Click the Attach files button to add an attachment or choose an existing attachment in the library.
    Note:

    Attachments are limited to 4GB in size. For more information on supported attachments, see Accepted File Types for Privacy Rights Automation.



  6. Click the Post button. The reply will be sent to the data subject using the secure Privacy Portal. The data subject will receive an email with a secure link notifying them of the message and providing one-time access to the portal.