ServiceNow Connector

Overview

Used for OneTrust Data Discovery Scanners, the ServiceNow connector provides a simple authentication method to connect and scan data from tables with maximum limits on tables and rows per table.

Note:

This connector is currently under Public Preview. Contact OneTrust Support to request early access.

Pod Residency

<app-scanner>

Connection Method

Basic Authentication

Supported Scan Actions

Scan Type

Description

Catalog

This scan type will collect the metadata for the discovered objects and fields listed in the tables.

Catalog & Scan

This scan type will collect the metadata and go for content extraction after classification. It will return the personally identifiable information, data elements, and terms with the applied the classification labels.

Credential & System Permissions

Important:

OneTrust recommends to adhere to your organization's security and infrastructure policy and include system engineer resources or other qualified subject matter experts to set up credentials on data sources. For specific instructions for how to enable these credentials, refer to your data source's implementation documentation, knowledge base and/or support resources.

At least one of the following role options are needed for ServiceNow users to access the ServiceNow objects from the scanners:

  1. snc_read_only and admin

    Note:

    The snc_read_only overwrites the permission provided by admin roles except read and restricts user to have read only permission. With these two permissions, a user will only have read permissions even though admin role is added.

  2. pa_analyst and personalized_dictionary

For more information on basic auth with this connector, see ServiceNow Documentation .

JSON 
User Name, Password, Domain 

{
"domain": "name",
"password": "password",
"userName": "username"
}

Scan Profile Support

Note:

For additional details on scan profile configuration and management, see Setting Up Scan Profiles.

ServiceNow objects are tables. The user will be able to limit by maximum number of tables, as well as maximum number of rows per table.

ServiceNow objects will include support by including or excluding tables with the exact table name. The table name can only contain ASCII alphanumeric characters and underscores. The user can also utilize one wildcard character at either the beginning or end of the table name.

Object Types

Note:

Object type scanning for web apps is currently under Public Preview.

  • Objects

  • Attachments

Limits

  • If objects is chosen: Maximum Number of Tables

  • If attachments is chosen: Maximum Number of Attachments

Scope

  • Include/Exclude Paths: Tables